Protecting Your Information Is Our Responsibility
Every piece of personal information you share on the 21tk platform is protected through SSL encryption and a strict privacy policy.
21tk ("we", "us", or "the platform") is a trusted online gaming and betting platform in Bangladesh. We place the highest importance on the privacy of our users. This privacy policy explains in detail what information we collect, how we use it, who we share it with, and how we keep it secure. By using the 21tk website, you are considered to have agreed to the terms of this policy.
This policy should be read together with our Terms and Conditions and Responsible Gaming Guidelines. If you have any questions or concerns, please contact our support team.
1. What Information We Collect
We collect various types of information to provide services on the 21tk platform. A detailed breakdown of that information is given below:
Personally Identifiable Information
At the time of account registration, your name, date of birth, mobile number, and email address are collected. If identity verification is required, information from your national ID card or official government documents may also be collected.
Financial Transaction Information
Records of deposits and withdrawals, transaction records sent via bKash, Nagad, and Rocket, and wallet numbers are stored. We do not store any complete bank account details.
Gaming Activity Information
Your play history, bet amounts, win/loss records, bonus usage details, and information about time spent on the platform are stored. This information is used to ensure responsible gaming.
Technical & Device Information
IP address, browser type and version, operating system, device ID, referral URL, and information about the time of site visits and pages viewed are collected automatically.
Communication Information
Records of messages you send via support chat, email, or any other channel are stored. This information may be analysed to improve service quality.
2. How We Collect Information
21tk collects information in the following ways:
Information You Provide Directly
Information you provide yourself when opening an account, filling out a form, or contacting support.
Automatically Collected Information
Information collected automatically while you use the site through cookies, log files, and similar technologies.
From Payment Providers
After a transaction is completed via bKash, Nagad, or Rocket, the relevant payment information comes into our system.
From Analytics Tools
Analytics technology is used to monitor platform performance and improve the user experience.
3. Purpose of Using Information
We use collected information only for specific and legitimate purposes. 21tk never collects information unnecessarily or excessively.
Account Management & Verification
Information is used to create, manage, and secure your account. Identity verification helps prevent fraud and unauthorised access.
Processing Financial Transactions
Information is used to process your deposit and withdrawal requests, maintain transaction records, and ensure financial security. The minimum deposit amount is ৳200 and the minimum withdrawal amount is ৳1,000.
Providing Customer Service
Information is used to answer your questions, resolve complaints, and provide assistance via 24/7 live chat and email.
Ensuring Responsible Gaming
Gaming activity information is analysed to identify unusual play patterns and provide appropriate support to users at risk of addiction.
Platform Development & Analysis
Analytical data is used to identify platform issues, improve the user experience, and add new features.
Legitimate Communication & Notifications
Your contact information is used to send important account-related notifications, policy changes, or security alerts.
4. Data Storage & Security
21tk uses industry-standard security technology to protect your information. The steps we have taken to protect your data are listed below:
SSL Encryption
Our platform uses SSL (Secure Socket Layer) encryption technology, which prevents third parties from reading your information while it is being transferred from your browser to our servers.
Secure Server Infrastructure
Your information is stored in secure data centres with multiple layers of security in place to prevent unauthorised access.
Access Control
Only authorised staff can view your information where necessary. All staff take a pledge to maintain confidentiality.
Data Retention Period
Information is stored while your account is active. Even after an account is closed, certain information may be retained for a specified period to meet legal obligations.
Please note, however, that no method of transmitting information over the internet or electronic storage is completely secure. Therefore 21tk cannot guarantee absolute security of your data, but is committed to ensuring the highest level of protection.
5. Sharing Information with Third Parties
21tk does not sell your personal information to any third party. However, limited information may be shared in specific circumstances:
Payment Providers
The minimum necessary information required to complete transactions via bKash, Nagad, and Rocket is shared with the relevant payment provider. This information is used solely for processing transactions.
Service Provider Partners
Limited information may be shared with technology providers or analytics tool suppliers that assist in operating the platform. These partners may only use the information for the specific task assigned to them.
Legal Obligations
If disclosing information is required under the laws of Bangladesh or by direction of a lawful authority, 21tk is obliged to comply. However, only the information legally required will be disclosed in such cases.
Fraud & Scam Prevention
It may be necessary to share information with relevant authorities to prevent fraud, money laundering, or any other illegal activity.
Your information will not be shared for any purpose other than those stated above without your prior consent.
6. Cookies & Tracking Technologies
Cookies and similar tracking technologies are used on the 21tk website. Cookies are small data files stored on your device.
Essential Cookies
These cookies are essential to keep the core functions of the website running. They are used to maintain active login sessions and ensure security.
Analytical Cookies
These cookies are used to understand how users are using the site. The information collected through them is aggregated and anonymous.
Functional Cookies
These cookies remember your preferences such as language and settings, so you do not have to reconfigure them each time you visit the site.
Cookie Control
Cookies can be disabled from your browser settings. However, disabling essential cookies may cause problems using some features of the website.
7. Your Rights & Choices
You have certain fundamental rights regarding your account with 21tk. We fully acknowledge and respect these rights:
Right to Access Information
You can find out at any time what information we are storing about you. A copy of this information can be requested by contacting support.
Right to Correct Information
If there is any error in your stored information, you can request a correction. This correction can be made through account settings or via support.
Right to Delete Information
In some cases you may request that your information be deleted. However, certain information may be required to be retained due to legal obligations.
Right to Opt Out of Marketing Communications
You can stop receiving promotional messages or notifications at any time. Contact support to do so. However, it will not be possible to stop sending important account-related notifications.
Right to Data Portability
You may request your personal information in a standard, machine-readable format. This request must be made through the support team.
If you wish to exercise any of the rights above, please contact our support team. We will endeavour to respond to your request within a reasonable time.
8. Privacy of Minors
Age Restriction
The 21tk platform is for persons aged 21 and above only. We do not intentionally collect or process the information of any person under the age of 21. If it comes to our attention that a minor's information has entered our system, we will immediately close that account and delete the associated information.
If you believe a minor is using our platform, please notify our support team immediately.
9. Changes to This Policy
21tk may change or update this privacy policy from time to time. When changes are made:
- The updated policy will be published on this page and the "Last Updated" date at the top of the page will be changed.
- For significant changes, you may be notified via your account email.
- If you continue to use 21tk after the changes, you will be considered to have consented to the new policy.
- You are advised to review this page regularly.
If you object to any changed policy, stop using the platform and contact support to close your account.
10. Contact Us
If you have any questions, comments, or requests about this privacy policy, you can contact our support team. We are able to provide service in both Bengali and English.
Live Chat
Our live chat facility is available 24 hours a day, 7 days a week. Instant assistance is available for any informational queries.
For detailed privacy-related requests or formal complaints, contact us by email:
[email protected]
Want to know more?
You can also read 21tk's terms and conditions and responsible gaming guidelines.